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Desktop Support Specialist (SG)

Job Category

  • IT Maintenance

  • Systems

Job Type

  • Contract

  • Full Time

  • Remote

Job Description

We are looking for a solution-focused desktop support specialist to provide our clients with hands-on, systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our customersā€™ IT infrastructure.

To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks.

Job Responsibilities

  • Advising customers on appropriate procedures for directing their IT-related queries and recommendations.

  • Receiving and documenting requests for support.

  • Deciding on the most suitable ways of resolving issues.

  • Delivering IT and related assistance upon request.

  • Configuring new desktops, routers, modems, and similar devices.

  • Performing routine inspections and upkeep of existing installations.

  • Updating computer operating systems and other important software, as needed.

  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.

  • Any other ad-hoc duties as required.

Job Requirement

  • Higher NITEC/Diploma in computer science/information technology or related field of study.

  • 1-2 years of experience is preferred; fresh graduates are welcome.

  • Passion for new technology and commitment to learning new skills.

  • Ability to read and follow instructions (e.g. only applications through the below form will be reviewed)

  • Good time management skills.

  • Clear written and verbal communication.

  • Good analytical skills.

  • Certifications like ITILv4 and/or CCNA will be an advantage

Apply for this position