The People Behind Structured, Accountable IT Delivery

At That’s IT, our work is delivered by a team that understands both the technical and operational realities of supporting business IT.

Our leadership and delivery teams are focused on one thing:
making sure technology works reliably for the organisations that depend on it.

Leadership

Hands-On Leadership with Operational Focus

Our leadership team is actively involved in shaping how services are designed, delivered, and continuously improved.

This ensures consistency, accountability, and practical decision-making across all engagements.

Dr. Joel Shee

Dr. Joel Shee

Founder

Dr. Joel Shee founded That’s IT with the goal of helping businesses manage technology more reliably and responsibly.

With deep experience in IT operations and service delivery, he has focused the company on building structured support models that prioritise clarity, accountability, and long-term client relationships.

Under his leadership, That’s IT has grown into a trusted local IT partner for businesses that depend on technology every day.

Sabrish Chand

Director

Sabrish Chand serves as Director at That’s IT, contributing strategic direction and operational discipline across the company’s service offerings.

His focus is on ensuring that IT support, digital delivery, and advisory services are structured to scale responsibly while delivering measurable value to clients.

He works closely with leadership and delivery teams to strengthen service models, governance, and long-term client outcomes.

Sabrish Chand

Our Team

That's IT Team

Built for Reliable IT Operations and Delivery

Our team is made up of IT professionals across service desk support, systems operations, digital delivery, and security.

We operate with defined roles, escalation paths, and shared standards to ensure issues are handled efficiently and responsibly.

Clients work with a coordinated team — not isolated individuals — giving them continuity, visibility, and dependable support.

Grey Lew

Grey Lew

Service delivery manager

Grey Lew is part of the core IT support team, working closely with clients to resolve day-to-day issues and maintain stable IT operations.

With a strong focus on responsiveness and accuracy, Grey supports users across a range of environments and plays an important role in ensuring smooth service delivery.

How We Work Together

Collaboration with Clear Ownership

Teamwork at That’s IT is built into how we operate. We emphasise:

  • clear ownership of tasks and issues

  • structured escalation and handoffs

  • shared documentation and knowledge

  • continuous review and improvement

This allows us to maintain service quality while supporting clients as their environments evolve.

Growing with Purpose

As That’s IT continues to grow, we remain focused on:

  • developing our people

  • strengthening delivery standards

  • and scaling without compromising accountability or quality

Growth is deliberate, structured, and aligned with the needs of our clients.

Accountability at Every Level

Accountability is a core expectation across the company. Our team members are expected to:

  • take ownership of responsibilities

  • follow through on commitments

  • communicate clearly and promptly

  • and resolve issues rather than defer them

This culture supports long-term trust and dependable service.

Interested in Working With Us?

If you’re exploring a partnership or want to understand how our team supports businesses, we invite you to learn more about how we work.