You Didn’t Spend Years Building Your Expertise So You Could Spend Your Mornings Troubleshooting WiFi.
Picture This:
It’s 8:45am. You have a client meeting at 9. Your laptop won’t connect to the presentation screen. You restart it. Still nothing. You try a different cable. You call your colleague who “knows about this stuff.” They don’t pick up.
The client arrives. You’re still troubleshooting. The meeting starts fifteen minutes late. The impression you’d prepared for — polished, professional, in control — is already gone.
Or you’re a photographer, mid-shoot, and your editing workstation crashes. You’ve got a delivery deadline in six hours. You spend two of them trying to recover the drive before giving up and calling a technician who can’t come until tomorrow.
IT problems don’t care about your client deadlines, your billing hours, or your professional reputation. And every minute you spend solving them is a minute you’re not doing the work you actually get paid to do.
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It’s Never The Big System Failure. It’s The Small Ones That Happen Every Week.
This Singapore law firm had four fee earners. Each one billing between $400 and $800 an hour. They were not, by any reasonable definition, IT people.
But collectively, they were spending hours every week dealing with IT problems. Slow laptops. Email sync issues. A document management system that crashed when two people tried to access the same file. A printer that worked three days a week and nobody knew why.
Here’s how the cost accumulated quietly:
It’s never one big failure. It’s the laptop that takes 12 minutes to start. The VPN that disconnects every 45 minutes. The software update that broke a plugin. Each one is a small interruption. Together, they’re an hour lost every day.
The most tech-comfortable person in the office becomes the unofficial IT person. They didn’t sign up for this role. They’re not good at it. But there’s no one else. Their billable work stops while they troubleshoot.
The break-fix technician is available tomorrow. Or next week. Meanwhile, the problem persists. Work gets done around it — more slowly, more frustratingly, with more risk of something being lost or delayed.
A client meeting with a technical glitch. A missed deadline because a file was corrupted. A security incident because nobody patched the software. These aren’t just IT inconveniences — they touch the professional credibility that took years to build.
You’re Not Just Losing Time. You’re Losing Billable Hours You Can’t Recover.
The real cost of IT disruption for a professional isn’t the repair bill. It’s the opportunity cost of the work that didn’t happen.
The work you didn’t do because of IT
A lawyer who spends an hour troubleshooting a document management issue isn’t billing that hour. A photographer who loses half a day to a crashed workstation doesn’t get those hours back. The IT problem is resolved. The lost revenue isn’t.
The professional image that’s harder to price
Clients judge competence holistically. A technically excellent lawyer who can’t connect to a screen in a client meeting has communicated something about their practice — however unfairly. Professionalism extends to the environment you operate in.
Every hour a professional spends solving IT problems is an hour of expertise the market isn’t paying for — but should be.
Sound familiar? Find out exactly what your IT disruptions are costing you.
Most professionals who book an audit with us know IT is a problem. They just haven’t stopped to calculate what it’s actually costing them.
Singapore-based team · Senior consultant, not a salesperson
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"They provide boutique personalised service as a smaller firm, but at the same time provide professional service that you would expect from a big IT firm."
"It is a very wise decision to engage them as our IT consultant and services, our office productivity has improved greatly and my other colleagues can complete their daily operations without computer downtime hassle."
"We have entrusted That's IT to support our main office and site offices. We are confident of their IT support services, both in-house and on a remote basis. That's IT has also helped us kept our budget tight by providing a one stop service on related problems."
"Joel’s That’s IT company sets the gold standard in law firm support. All in all, the team was highly efficient, effective, and helpful in addressing our queries and issues."
As a photographer based in Singapore. It's so important that I have good IT support when it comes to my email needs. Small companies like us do not have the luxury of troubleshooting our IT problems and that's what I love the most about That's IT as they provide remote consultation services while I am still able to concentrate on my own work. Looking forward to entrusting more IT services ahead if my business expands!
That's IT has rendered fantastic service in revamping the FRCS website. Check out frcs.sg and see it for yourself! Glad to have contributed too in giving my inputs for this community social service project.
We have engaged That's IT for years. They have provided good IT support services to the Company and are responsive to the Company's requests for IT support as and when required. To any companies who's on the fence about engaging That's IT, do not hesitate further and make your work life easier by engaging That's IT.
It’s Not That You Haven’t Tried. It’s That The Fix Doesn’t Fix The Structure.
Most professionals dealing with IT disruption have tried something. A break-fix technician on call. A tech-savvy colleague who helps out. Consumer antivirus and backup tools. None of it gives you the one thing you actually need: IT that runs without your involvement.
We have a break-fix technician we call when things go wrong
Break-fix is reactive by definition. The problem has already happened. Your work has already been interrupted. And the technician is available when they’re available — not when you need them.
One of us handles the basic IT stuff
This is the most expensive arrangement of all, even when it feels free. Every hour your highest-billing person spends on IT is an hour the business isn’t earning at its highest rate.
We use consumer tools for backup and security
Consumer tools require someone to configure them, update them, and check that they’re working. In a professional practice without dedicated IT, they quietly fall behind — right up until something is lost or compromised.
We deal with IT issues as they come up
Reactive IT in a professional practice means unpredictable interruptions to client work, variable reliability of tools you depend on daily, and accumulating deferred maintenance that eventually becomes a crisis.
You Don’t Have IT Problems. You Have A Missing Operational Layer.
Your practice is built on expertise and client trust. Every system you use — your document management, your email, your billing software, your devices — supports that expertise and trust. When those systems work, clients don’t notice them. When they fail, everyone notices.
A professional practice without IT support isn’t lean. It’s exposed.
The professionals who operate at the highest level don’t troubleshoot their own systems. They have someone else doing that quietly in the background — so they can focus entirely on the work that builds their reputation and earns their fees.
IT support isn’t an overhead for a professional practice. It’s the operational layer that makes everything else possible.
WITHOUT IT SUPPORT
IT problems interrupt client work without warning
Someone in the practice fills the unofficial IT role
Break-fix technician called after the problem already cost you
Security and backups managed inconsistently or not at all
IT costs unpredictable and tied to incidents
WITH IT SUPPORT
IT monitored proactively before issues interrupt work
All IT handled by a dedicated team outside the practice
Issues caught and resolved before they reach you
Security patching and backups managed on a defined schedule
One fixed monthly cost regardless of what comes up
We Put IT In The Background. Where It Should Always Have Been.
When this law firm came to us, the goal was simple: IT should never interrupt client work again. We took ownership of the entire IT environment so none of the fee earners ever needed to think about it.
We set up monitoring across every device, system, and connection in the practice. Issues are caught and resolved remotely before anyone in the practice notices them. The first sign of a problem is our alert — not a fee earner’s frustration.
When something does need attention, one call or message to us gets it handled. No waiting for a break-fix technician. No asking a colleague. No interruption to the rest of the team while one person troubleshoots.
We manage all security updates, software patching, and backup verification on a defined schedule — outside business hours where possible. The practice stays current and protected without anyone in the team being involved.
New team member joining? New device needed? We handle setup, configuration, and procurement — so the practice doesn’t lose time every time something changes in the team.
We replaced unpredictable break-fix bills and the hidden cost of self-managed IT with a single monthly fee. Clear scope. No surprises. And for most professional practices, a lower total cost than the status quo once billable time is factored in.
This is what IT in the background looks like for your practice.
The audit takes 30 minutes. You’ll walk away knowing exactly where your practice is exposed — and what it costs to stop IT from being your problem.
Free · No lock-in · Specific to your practice
From IT Interruptions Every Week to IT That Runs Without You.
All IT monitored proactively — issues caught before they interrupt client work
Remote support available immediately when something does arise
Security and backups managed on a defined schedule without practice involvement
New staff and devices set up without the practice losing time
IT costs predictable and fixed — no more reactive invoices
Fee earners focused entirely on client work, not IT problems
IT used to be a background stress. Something I knew I should deal with properly but never had time to. Now it just works. I’ve genuinely stopped thinking about it.
Common Questions
The Questions Professionals Ask Before They Stop Solving Their Own IT
We’re a very small practice. Is this actually cost-effective for us?
For most professional practices, yes — once you account for the billable time currently lost to IT troubleshooting. A lawyer billing $600 an hour who spends five hours a week on IT is losing $3,000 a week in unbilled time. The monthly cost of managed IT support is typically a fraction of that.
What happens when something goes wrong and we need help immediately?
You contact us directly — one call or message. We respond same-day for urgent issues. For most problems, remote resolution happens within the hour. For anything requiring physical presence, we dispatch locally within the agreed window.
We use very specific software for our work. Can you support it?
Yes. We onboard with a full audit of every system and tool the practice uses. We document dependencies, known issues, and vendor contacts before we take on any operational responsibility. Specialist software is part of the environment we manage — not an exception to it.
What about data security and client confidentiality?
We operate under strict confidentiality. All access is documented, credentialed, and auditable. We follow the security standards relevant to professional practices — including encryption, access controls, and backup verification. Nothing is accessed without authorisation.
Are we locked into a long-term contract?
No. We scope everything transparently upfront. Our clients in professional practice tend to stay because the alternative — managing IT themselves — is one they’ve already experienced and don’t want to return to.
How Much Of Your Week Is IT Taking From Your Clients?
Book a free 30-minute audit. We’ll map exactly where IT is costing you time and professional credibility — and show you what it looks like when it stops being your problem.
Your Free IT Audit Includes:
A structured 30-minute session with a senior consultant — not a salesperson.
A review of your current IT setup and the tools your practice depends on
An honest assessment of where you’re exposed to disruption and data risk
A clear picture of the time and cost your current arrangement is actually consuming
Specific recommendations — whether you work with us or not
No commitment. No sales pitch. Response within 1 business day.
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