Desktop Support Specialist

Job Description

We are looking for a solution-focused desktop support specialist to provide our employees with hands-on, systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our customers’ IT infrastructure.

To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks.

Job Responsibilities

  • Advising customers on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of resolving issues.
  • Delivering IT and related assistance upon request.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Any other ad-hoc duties as required.

Job Requirement

  • Remote applicants are welcome
  • Higher NITEC/Diploma in computer science/information technology or related field of study.
  • 1-2 years of experience is preferred; fresh graduates are welcome.
  • Passion for new technology and commitment to learning new skills.
  • Ability to read and follow instructions (e.g. only applications through the below form will be reviewed)
  • Good time management skills.
  • Clear written and verbal communication.
  • Good analytical skills.
  • Certifications like ITILv4 and/or CCNA will be an advantage


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