Virtual Support

Providing your business with all the virtual support it deserves, we will improve operational efficiencies and deliver exceptional service to end users through our remote IT support service.

Transform your business’s security profile with That’s IT’s comprehensive virtual support offerings. Our services are designed to seamlessly integrate with your operations, providing a convenient and cost-efficient solution that acts as an extension of your team. Here’s how we can redefine your approach to IT support:

Fully Managed Tailored Virtual IT Support

24/7 call Centre Support: Access round-the-clock support for both inbound and outbound calls, ensuring your queries are always addressed.
Network Administration: Comprehensive management of your network infrastructure for optimum performance and security.
Virtual Consulting: In-depth analysis and understanding of your support requirements to recommend technology solutions tailored to your unique business needs.

High-Level IT Support through Advanced Tools

Our commitment to excellence is underscored by significant investments in back-office systems and remote support tools. This technology enables us to “see what you see,” providing real-time support as if we were right beside you. Whether you’re in the office, on business travel, or working from home, our support remains constant, provided you have an internet connection.

Empowerment Through Expertise

Specialist Team Access: Gain access to Local IT Engineers and Consultants who are not only specialists in their field but also certified in the latest technologies.
Swift and Effective Solutions: Our virtual support is designed to address and resolve your IT challenges quickly, minimising any potential disruption to your business operations.

Ideal for Remote or Hybrid Business Models

State-of-the-art Remote Access tools: Utilise advanced tools for diagnosing and fixing issues promptly, eliminating unnecessary downtime.
Cost-effective: Reduce the need for on-site visits, saving both time and resources, making it an efficient solution for your IT requirements.

Comprehensive Range of Virtual IT Services

Our virtual IT support encompasses a wide array of services, ensuring your business’s IT needs are fully covered:

Software Troubleshooting: Quick identification and resolution of software issues to maintain operational efficiency.
Network Configuration and Security Checks: Ensure your network is configured for peak performance while being secured against potential threats.
Seamless On-site Support Level: Though remotely delivered, our virtual IT support matches the quality and effectiveness of on-site assistance.

At That’s IT, our goal is to provide you with virtual IT support that not only meets but exceeds your expectations. Our services are designed to keep your business’s productivity high, regardless of where your team is located. With our expert team ready to tackle any IT challenge, you can focus on growing your business, knowing that your IT support needs are in capable hands.

For businesses looking to streamline their IT support in Singapore while ensuring comprehensive coverage and expert assistance, That’s IT’s virtual support services offer the perfect solution. Let us help you transform your IT operations with our tailored, efficient, and effective support solutions.