Job Description
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- To troubleshoot system and network problems, diagnosing and solving hardware or software faults
- To replace parts for notebook, PC and Server
- To provide end user support
- Create procedural documentation
- To log in service ticket
- Create incident / security / IT Audit reports
- Follow up diagrams (in Visio) and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users’ accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage multiple open helpdesk service ticket at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology/products/services
- Develop security protection policies for firewall
- Configure VLAN for Switch
- Configure VPN for Firewall
- To perform security hardening for products/services
- To perform monthly security or audit checks on computer equipment.
- To setup/configure/troubleshoot Notebooks, PC and Servers
- Other duties as assigned
Job Requirements
- Relevant Diploma/NITEC with 1-2 years of relevant working experience
- Basic networking/server knowledge (CCNA/CCNP certified would be an advantage)
- ITIL knowledge preferred
- Good working knowledge in Microsoft 365 administration
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Provides specific detailed information for hardware and software selection
- Ability to think through problems and visualize solutions
- Able to work independently and comfortable working in a team environment
- Good analytical and problem-solving skills
- Dependable and flexible when necessary
